Legal
Privacy Statement
How Lumiot AU collects, uses, and protects your personal information under the Australian Privacy Act 1988.
Last updated: March 2026 · ABN 28 671 745 074
Introduction
Lumiot AU (ABN 28 671 745 074), trading as Lumiot AU, is an Australian technology consultancy and systems integrator located in Brisbane, Queensland. We are committed to protecting the privacy and security of your personal information.
This Privacy Statement explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.
By accessing our website at lumiot.au, contacting us, or engaging our services, you acknowledge that you have read and understood this Privacy Statement. If you do not agree with the practices described here, please do not provide us with your personal information.
We may update this statement from time to time. The most current version will always be available on our website, and the date of the last update will be noted at the top of this page.
Information We Collect
We may collect the following categories of personal information when you interact with us:
Identity & Contact Information
Your full name, email address, phone number, job title, and company or organisation name — collected when you submit an enquiry, book a consultation, or engage our services.
Usage & Technical Data
Information about how you interact with our website, including IP address, browser type, operating system, pages visited, referral URLs, and session duration — collected automatically via cookies and server logs.
Project & Business Information
Details about your organisation, technical environment, project requirements, and business objectives that you share with us in the course of engaging our professional services.
Billing & Financial Information
Business address and payment details necessary to invoice for services rendered. We do not store full credit card numbers — payments are processed through secure third-party providers.
We collect personal information only through lawful means and only when it is reasonably necessary for our functions and activities. Where practicable, we will collect information directly from you.
How We Use Your Information
We use personal information collected for the following primary purposes:
- Delivering, managing, and improving the professional services you have engaged us to provide.
- Responding to your enquiries, consultation requests, and communications.
- Preparing proposals, quotes, and service agreements.
- Processing payments and managing our financial and administrative obligations.
- Analysing website usage to improve usability, content, and overall performance.
- Sending service updates, newsletters, or promotional content — only where you have consented or where permitted by law. You may opt out at any time.
- Meeting our legal, regulatory, and compliance obligations.
We will not use your personal information for any secondary purpose unless you have consented, it is required or authorised by law, or it is otherwise permitted under the Privacy Act 1988.
Data Storage & Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.
Australian-Based Storage
Where practicable, your data is stored on servers located in Australia. Where overseas services are used, we take steps to ensure equivalent protections apply.
Encrypted Transmission
All data transmitted between your browser and our website is encrypted using TLS (HTTPS). Sensitive data at rest is stored with appropriate encryption.
Access Controls
Access to personal information is restricted to staff who need it to perform their duties. All team members are bound by confidentiality obligations.
Retention & Deletion
We retain personal information only as long as necessary for the purposes collected, or as required by law. We securely destroy or de-identify data when no longer needed.
Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of information. If you believe your personal information has been compromised, please contact us immediately.
Third Parties
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information with trusted third-party service providers who assist us in operating our business, provided they agree to handle it in a manner consistent with this Privacy Statement and the Privacy Act 1988. These may include:
- Cloud infrastructure and hosting providers (e.g., AWS, Google Cloud, Microsoft Azure) for website and application hosting.
- Email and communication platforms for sending transactional and service-related communications.
- Analytics providers (such as Google Analytics) for understanding website usage. These services may set cookies and transmit data to servers overseas.
- Payment processors for handling financial transactions securely.
- Professional advisors including accountants, lawyers, and auditors, where required.
We may also disclose your personal information if required to do so by law, court order, or regulatory authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Lumiot AU, our clients, or the public.
Your Rights
Under the Privacy Act 1988 and the Australian Privacy Principles, you have the following rights regarding your personal information held by us:
Access
You have the right to request access to the personal information we hold about you. We will respond to access requests within 30 days.
Correction
If you believe personal information we hold is inaccurate, out of date, incomplete, irrelevant, or misleading, you may request that we correct it.
Deletion
In certain circumstances you may request that we delete your personal information. We will honour such requests unless we are required by law to retain it.
Opt-Out
You may opt out of marketing communications at any time by using the unsubscribe link in any marketing email, or by contacting us directly.
Complaints
If you believe we have breached the APPs, you may lodge a complaint with us first. If unresolved, you may escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
To exercise any of these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before processing your request.
Privacy Enquiries
If you have any questions about this Privacy Statement, wish to access or correct your personal information, or want to make a complaint, please contact our Privacy Officer:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.